Support Center

The driver is misidentifying my ShuttlePRO v2 as a V1 (Mac)

Last Updated: Feb 16, 2017 12:28PM EST
No, it won't start working just by using it. I can think of three possible causes:
 
1- broken device
2- kernel extension not loaded
3- helper not running
 
To rule out (1): About this Mac > System Report > Hardware > USB, then check whether the ShuttlePRO appears in the list. If it does not, then there may be a hardware issue.
 
For (2): About this Mac > System Report > Software > Extensions, then look for ContourShuttle and check the Loaded column. If it says No then the extension is not loaded.
 
For (3): Applications > Utilities > Activity Monitor, select "All Processes" in the View menu and confirm that ShuttleHelper appears in the list.
 

Contact Us

Recent Discussions

Ajax-loader-small
5cd38111985827c39da7256d43fbcabb@contourdesign.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
true
Invalid characters found
/customer/en/portal/articles/autocomplete
There was an error contacting Get Satisfaction
View All
0
discussions
replies
Questions
Ideas
Problems
Praise